In December 1992, James Mosley went through
a challenging and exciting time in his life. He, along with
his wife, Wally, took the first steps to launching their
own business. After spending years working in the service
industry in restaurant management and sales, James developed
a plan for starting his own service-oriented business.
James attributes much of the company's
success to referrals from satisfied customers.
Take Ruth Hunter, for instance. She first called ABB'S to
clean the carpet in a rental house. "James got up some
spots we didn't believe he could get up," she recalls.
"ABB'S made the carpet look so good that we didn't
even have to think about replacing it."
Merideth Hill had objected to the odor of the chemicals
that other carpet cleaners had used. "They always smelled
too sweet and heavy," she explained." When ABB'S
was finished,
extensive training in carpet, drapery
and upholstery cleaning. After investing in state-of-the-art
equipment, he and his wife set, Wally, set up shop. Out
of all their hard work was born ABB'S Professional Carpet
Care.
As he tells it, it was middle age that
started him thinking about building their own business.
Ironically, James found his opportunity for success in carpet
cleaning - a trade he had learned as a young man.
"I had enjoyed the satisfaction that our customers
expressed," he recalls. As he considered taking up
his old trade once again, James discovered a company whose
cleaning technology would allow him to provide the highest
level of service to his customers.
So, he attended the Bane-Clene Institute in Indianapolis,
Indiana and received
In early 1993, before they even had a
chance to paint the company name on the side of their van,
ABB'S landed their first job. Success was not long in coming.
Within a year, the business was thriving. Within two years,
their annual sales had doubled. It is through his hard work,
dedication and commitment to quality service and customer
satisfaction that James Mosley has achieved his goals.
James receives the Businessman
of the Year award for 1996, from J.R. Gonzales, Chairman
of the Austin Hispanic Chamber of Commerce.
It's all about customer satisfaction
my home just smelled fresh; it was great.
And I like the fact that the chemicals are environmentally
safe."
James' determination to do things "right" also
wins him rave reviews. "ABB'S is very responsive to
any kind of problem; he's been very professional,"
said Cameron Gage, owner and manager of Gage
James receives the 1996 Austin
Supplier of the Year award from the M/WBE.
Furniture. "I feel like we're paying
a fair price for high-quality service."
Healthier carpets ... and homes
James Mosley's enthusiasm for his chosen
profession is contagious. Now, he says, he wants to educate
his customers on proper carpet care, to help them enjoy
a healthier home and extend the life of their carpets. In
the process, he just might elevate carpet cleaning to a
whole new status.
Have questions regarding your carpet?
Need your carpets thoroughly and professionally cleaned?
Then call James or Wally at ABB'S Professional Carpet Care.
We want to be YOUR carpet care professional!
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